[Tech1] New Year resolutions!

[Hugh Snape]

We’ve just got our landline back having lost it on 30th Dec. 

OpenReach repair via TalkTalk. The manhole down the hill  was full of water, OpenReach had to close the road overnight to work on it.

I feel sorry for the support staff at TalkTalk as they’re all based overseas, S. Africa I think. I’m sure they have to put up with a great deal of s**t from the customers in the UK and their first world problems.

The Open Reach engineers are generally friendly and helpful but unfortunately you can never communicate with that company directly, only through the service provider.

I always think about the bits of profit creamed off by all the organisations involved these days.

GPO where art thou . . .

Hugh





> On 12 Jan 2023, at 15:29, Alec Bray via Tech1 <tech1 at tech-ops.co.uk> wrote:
> 
> Hi
> 
> On 12/01/2023 14:14, Nick Ware via Tech1 wrote:
>> Menus - agree. BOTs, call centres and options that don’t cover your enquiry topic are a pain in the BUT.
> Just had a session with NOW Broadband  who (which?) also provides the landline phone line.  Phone has been dead for a day or so.  
> 
> Tried looking for solutions online -  of course , the fault must be in your base station ...
> 
> Tried the online line checker - 
> 
> <nBgrKqSSnwCh9jIe.png>
> 
> 
> 
> Which is nonsense since the phone line was open circuit at this point!  (I had removed the base station)
> 
> NOW Broadband information makes it clear that it is only for Broadband queries,  Tried anyway.  Talked to a very helpful young lady who - after we jumped through hoops to identify the account holder and that I was allowed to speak - ran a line test.
> 
> Yup, there was a fault outside of our property and someone will be sent to mend it ...
> 
> 
> 
> Best regards, Alec
> 
> 
> 
> -- 
> =======
> 
> Alec Bray
> 
> alec.bray.2 at gmail.com <mailto:alec.bray.2 at gmail.com>
> Mob:  07789 561 346
> Tel:  0118 981 7502
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